any help would be much appreciated...
my hard drive (on a dell laptop inspiron 9100) completely stopped working about 10 days ago. Dell sent me a new hard drive as I had an extended warranty on it, but the key issue for me is recovering the data on the old one. i sent it to a data recovery place. they charged 95 euro initially and then an additional 205 euro for "a part". they then sent it over to "a sister company" in the UK who now say they can't get anything off it.
has anyone any advice? i REALLY need a lot of files off the old hard drive. mainly word and excel and some pdfs. all work-related.
is it unusual that NO files can be recovered?
i didn't drop it or anything.i am not hugely computer-literate but i really don't understand how it can just stop working when i turned it on one morning and no-one seems to have an explanation! the only bad habit i had was not shutting it down while moving it which i've since been told is not good for it (i thought once it hibernated it was as good as shut down)
moral of the story is to back up files. i'd been meaning for months to copy alot of files to the network in work...
my hard drive (on a dell laptop inspiron 9100) completely stopped working about 10 days ago. Dell sent me a new hard drive as I had an extended warranty on it, but the key issue for me is recovering the data on the old one. i sent it to a data recovery place. they charged 95 euro initially and then an additional 205 euro for "a part". they then sent it over to "a sister company" in the UK who now say they can't get anything off it.
has anyone any advice? i REALLY need a lot of files off the old hard drive. mainly word and excel and some pdfs. all work-related.
is it unusual that NO files can be recovered?
i didn't drop it or anything.i am not hugely computer-literate but i really don't understand how it can just stop working when i turned it on one morning and no-one seems to have an explanation! the only bad habit i had was not shutting it down while moving it which i've since been told is not good for it (i thought once it hibernated it was as good as shut down)
moral of the story is to back up files. i'd been meaning for months to copy alot of files to the network in work...