Hi again,
Following a 3 month moratorium we were sent SFS forms to complete in October. We returned them the same day.
The bank did nothing for 4 weeks and then rang to "clarify" some information (eg why I'm not working). They then did nothing for another 2 weeks and when I rang the branch it turned out the people in Dublin had not recorded my phone conversation correctly and claimed we had not returned their call.
That was over 2 weeks ago and they still haven't sent out the "amended" SFS that we did over the phone even though they have told us and the branch diferent stories about when it was sent.
I'm on to them every day and I really think they're just trying to not engage in MARP at all. We've already had to make one full repayment and I doubt they'll get organised in time to avoid January's payment.
Does anyone know how to get a bank to send out the SFS they claim they have already sent?
Does anyone know whether I can complain to the FSO or someone about this behaviour?
Sorry for the rant - I'm so bothered by this whole mess.
Following a 3 month moratorium we were sent SFS forms to complete in October. We returned them the same day.
The bank did nothing for 4 weeks and then rang to "clarify" some information (eg why I'm not working). They then did nothing for another 2 weeks and when I rang the branch it turned out the people in Dublin had not recorded my phone conversation correctly and claimed we had not returned their call.
That was over 2 weeks ago and they still haven't sent out the "amended" SFS that we did over the phone even though they have told us and the branch diferent stories about when it was sent.
I'm on to them every day and I really think they're just trying to not engage in MARP at all. We've already had to make one full repayment and I doubt they'll get organised in time to avoid January's payment.
Does anyone know how to get a bank to send out the SFS they claim they have already sent?
Does anyone know whether I can complain to the FSO or someone about this behaviour?
Sorry for the rant - I'm so bothered by this whole mess.