Shopaholic
Registered User
- Messages
- 49
I just want to make people aware of this problem. My parents are staying at a hotel in Tenerife at the moment, we booked the accommodation through www.roomsnet.com back in February, I paid for the booking with my credit card at the time and they then emailed a 'pre-paid voucher' for the hotel. This is the norm for bookings on this website and a lot of other sites (I have used this site numberous times before with no problems) but this time, they never paid the hotel in Tenerife and now the hotel manager is looking for the money upfront or my parents have to leave the hotel.
I have spent the last two days on the phone to roomsnet.com customer service which is absolutely appauling and the problem is still not resolved. They say that their 'payment methods' are down and they can't pay the hotel...............
The saga continues but I just want people to be aware in these recessionary times, it might be a good idea not to book through this website........
I have spent the last two days on the phone to roomsnet.com customer service which is absolutely appauling and the problem is still not resolved. They say that their 'payment methods' are down and they can't pay the hotel...............
The saga continues but I just want people to be aware in these recessionary times, it might be a good idea not to book through this website........