No, its not idle chat. My brother is thinking of renting out his house and was talking to another landlord I know who uses this agency. Obviously, as I said, they've just had a couple of bad experiences with Gardai and are now unwilling to deal with them. As usual, the majority suffer because of a few bad apples.
I'm just talking from definite first hand experience and I have never encountered a problem nor had any friends in other agencies, in fact this is the first time that I have even been aware that there is a problem. I would tend to add a pinch of salt when people are talking about guards because there is always a little bit of niggle when people are dealing with authorities and sometimes this leads to petty rumours.