You're more than welcome Karrie - Before you terminate your agreement with your current estate agent, might i suggest a few things?
Firstly, bring to their attention that you are unhappy with their service, and ask them what they are going to do about it.
Secondly, clarify what agency fees you will be liable for on the termination of the agreement - Advertising, listing, viewing etc. (this can add up and cost in excess of €5K in some cases.
Should you enter into an agreement with another agent place the following items in the "terms & conditions of agency" (1) A weekly written update consisting of list of phone calls, viewings & status of any bids (2) No sale, no fee clause - meaning that if the property fails to sell through their agency, then you will only be liable for actual expenses incurred (3) A committed marketing budget, so that you will not have any nasty surprises, and they have to work with your money (€700 is more than adequate IMHO).
HTH
Mo