HI All,
I flew last week Dublin - Heathrow - Singapore and somewhere along the line one of my bags went missing!
We had 5 bags in total, 2 to go on the plane and 3 to ship with excess baggage company. When checking in the Aer Lingus guy was trying to be nice and said sure stick on of the 3 bags on here and save yourself some money!! Of course its that bag that has gone missing!
So here I am day 7 - I've been calling Sing Airlines everyday and all they tell me is that there was a big delay in Heathrow because of the terriorist attacks and that Heathrow are working through the backlog but are not giving them any information. I called Ireland baggage handling and they said the bag is not there - Im going to call back and ask for some kind of proof that bag was sent to Heathrow just in case.
Anyway has anyone any experience in this? Sing Airlines have given me a claim for to complete now that its been 7 days, Can I claim from the airline and from my travel insurance company?
Advice greatly appreciated,
Cheers
I flew last week Dublin - Heathrow - Singapore and somewhere along the line one of my bags went missing!
We had 5 bags in total, 2 to go on the plane and 3 to ship with excess baggage company. When checking in the Aer Lingus guy was trying to be nice and said sure stick on of the 3 bags on here and save yourself some money!! Of course its that bag that has gone missing!
So here I am day 7 - I've been calling Sing Airlines everyday and all they tell me is that there was a big delay in Heathrow because of the terriorist attacks and that Heathrow are working through the backlog but are not giving them any information. I called Ireland baggage handling and they said the bag is not there - Im going to call back and ask for some kind of proof that bag was sent to Heathrow just in case.
Anyway has anyone any experience in this? Sing Airlines have given me a claim for to complete now that its been 7 days, Can I claim from the airline and from my travel insurance company?
Advice greatly appreciated,
Cheers