missbudget
Registered User
- Messages
- 11
Hello
I had an ATM problem as follows:
On Friday, 7th September I withdrew €100 from an ATM (Ulster Bank) near my home which I have used often. However, the ATM did not give out the cash. I am a BOI customer so I phoned Banking 365. Their phone lines were very busy and it took about an hour to get through. I explained the situation and was told there was a problem on that day with laser cards and ATMs and not to worry- the amount would not be withdrawn from my account. On Monday morning I checked my online balace and the amount was debited. I phoned Backing 365 again and was referred to my local branch.
The staff member at local branch took all my details and sent an enquiry to head office. Several weeks later I received a phone call to say the ATM had balanced on that day and so no refund would be made. I asked to appeal this and the enquiry was sent through again. I received the same response several weeks later. I asked was there a further appeals process and the answer was no. As far the bank is concerned there is nothing else they can do.
Do I have any recourse here or should I just accept the fact that my €100 is gone forever? I am very distrustful of ATMs at the moment and very glad I hadn't withdrawn €300 on that day!
Any advice?
I had an ATM problem as follows:
On Friday, 7th September I withdrew €100 from an ATM (Ulster Bank) near my home which I have used often. However, the ATM did not give out the cash. I am a BOI customer so I phoned Banking 365. Their phone lines were very busy and it took about an hour to get through. I explained the situation and was told there was a problem on that day with laser cards and ATMs and not to worry- the amount would not be withdrawn from my account. On Monday morning I checked my online balace and the amount was debited. I phoned Backing 365 again and was referred to my local branch.
The staff member at local branch took all my details and sent an enquiry to head office. Several weeks later I received a phone call to say the ATM had balanced on that day and so no refund would be made. I asked to appeal this and the enquiry was sent through again. I received the same response several weeks later. I asked was there a further appeals process and the answer was no. As far the bank is concerned there is nothing else they can do.
Do I have any recourse here or should I just accept the fact that my €100 is gone forever? I am very distrustful of ATMs at the moment and very glad I hadn't withdrawn €300 on that day!
Any advice?