Complainer - you might want to believe that the social welfare office is full of people who have worked for years and fallen on hard times. The reality is that there are some scroungers who have never worked a day in their lives and live off the state. My OH told me of one particular example. He was shocked by the numbers of people up there standing in line, drinking starbucks coffees (there is a starbucks nearby) and moaning about having to stand in line, while loudly discussing various activities that people would be disgusted that social welfare money is being spent on - drug use, alcohol use, sky packages, holidays abroad, the latest designer gear etc...