Hi
I bought a computer four years ago with three years macafee subscription included.
Last year this expired and I agreed to purchase an extra year and paid for it with my credit card on line. It cost about €36.
I had intended to research the internet in the mean time to get advice on the cheapest/best security package, so that I would be more prepared when the year expired. Anyway the year has gone by, I forgot all about it and then I get an email over the weekend to say Macafee have automatically renewed my subscription and charged me £48.89 (sterling) and used the credit card details I'd given last year.
Now I have rang them this morning and cancelled and they said they give me a refund in 5 days. To be honest I think it's shocking that they can go ahead without my permission and not only charge me but any amout they want to. I never normally pay on line for things but I never believed that your credit card details could be used over and over without agreed confirmation.
If this can happen with MacFee, whats stopping other companies from charging us for bogus items we never asked for.
Does this mean I can never trust paying with my credit card again on line or is there something I can do to stop my credit card details being used again without my permission?
I bought a computer four years ago with three years macafee subscription included.
Last year this expired and I agreed to purchase an extra year and paid for it with my credit card on line. It cost about €36.
I had intended to research the internet in the mean time to get advice on the cheapest/best security package, so that I would be more prepared when the year expired. Anyway the year has gone by, I forgot all about it and then I get an email over the weekend to say Macafee have automatically renewed my subscription and charged me £48.89 (sterling) and used the credit card details I'd given last year.
Now I have rang them this morning and cancelled and they said they give me a refund in 5 days. To be honest I think it's shocking that they can go ahead without my permission and not only charge me but any amout they want to. I never normally pay on line for things but I never believed that your credit card details could be used over and over without agreed confirmation.
If this can happen with MacFee, whats stopping other companies from charging us for bogus items we never asked for.
Does this mean I can never trust paying with my credit card again on line or is there something I can do to stop my credit card details being used again without my permission?