Ceist Beag
Registered User
- Messages
- 1,426
After years of ************************* service (apart from the usual minor things), in the past few months I've noticed a huge drop in the quality of service from Eir. Is this down to cutbacks in staff, poor training, poor IT, or what? Has anyone else noticed a degradation (or were we lucky for so many years in that others feel it has always been this bad)? Some of the issues are below.
1. Line fault causing loss of service. The issue wasn't resolved after 8 days of loss of service and we still did not have a date by which it would be resolved (daily phone calls said it would be fixed soon!). Eventually it was fixed by a decent engineer who happened to have stopped in the town shop and went out of his way to fix it for us.
2. Billing issues. We have had two recent bills with mistakes in them where we were overcharged, both due to accepted mistakes on their part. Both involved numerous phone calls on my part to resolve the mistake and in both cases they were unable to reissue the bill for the correct amount so ended up adding a credit to the subsequent month.
3. Upgrade issue. I upgraded our package and as part of that made a change in the package content (dropping mobile). What a disaster that was! They upgraded us and added in the mobile, despite my order. It took about 6 weeks and around 10 phone calls to get it resolved!
4. I got a text this week warning that my broadband would be cut off due to high usage unless I made a payment promptly (I have unlimited usage in my package and my usage is actually quite low). After a phone call they accepted this text was a mistake an our usage is well within any definition of reasonable usage and we should simply ignore the text!
1. Line fault causing loss of service. The issue wasn't resolved after 8 days of loss of service and we still did not have a date by which it would be resolved (daily phone calls said it would be fixed soon!). Eventually it was fixed by a decent engineer who happened to have stopped in the town shop and went out of his way to fix it for us.
2. Billing issues. We have had two recent bills with mistakes in them where we were overcharged, both due to accepted mistakes on their part. Both involved numerous phone calls on my part to resolve the mistake and in both cases they were unable to reissue the bill for the correct amount so ended up adding a credit to the subsequent month.
3. Upgrade issue. I upgraded our package and as part of that made a change in the package content (dropping mobile). What a disaster that was! They upgraded us and added in the mobile, despite my order. It took about 6 weeks and around 10 phone calls to get it resolved!
4. I got a text this week warning that my broadband would be cut off due to high usage unless I made a payment promptly (I have unlimited usage in my package and my usage is actually quite low). After a phone call they accepted this text was a mistake an our usage is well within any definition of reasonable usage and we should simply ignore the text!