My appeal was for a number of things (i) return my tracker (as I had switched bank), (ii) give me redress for all overpayments to PTSB and the subsequent bank, and (iii) increase compensation from the initial 1,000 offered. We are still exchanging correspondence - very long process that started in mid November. PTSB took 10 weeks to provide the CAP with their response to my initial appeal submission, I then was able to respond to that submission and then a couple of weeks ago, PTSB got permission to submit another response. Until this is submitted by PTSB, the CAP will not review any of the documents and so assuming PTSB sent their final response in last week, CAP have 5 working days to do an initial review and then its anyone's guess as to how long they will take to make a decision.